Terms of service

Here is your updated and customized set of Terms and Conditions tailored for both online ecommerce and physical brick-and-mortar retail store operations.

Terms and Conditions

Effective Date: 01 June 2026

Last Updated: 01 June 2026

Welcome to Thanda Bantu Online (PTY) LTD T/A Thanda Bantu Stutt Furniture (“we”, “our”, “us”). These Terms and Conditions (“Terms”) apply to all purchases made online through our website [Insert Website URL] and in-store at our physical premises. They govern your use of our website, online store, and physical retail services. By accessing our site, placing an order online, or making a purchase in-store, you agree to these Terms.

1. Definitions

  • Customer / You – Any person browsing or purchasing products from our website or physical store.

  • Products – Furniture, appliances, homeware, or other goods offered for sale online or in-store.

  • In-Store Purchase – A purchase completed physically inside our retail premises.

  • Online Order – An order placed through our website or sales agents remotely.

  • Business Days – Monday to Friday, excluding South African public holidays.

2. Ordering and Purchasing Process

2.1 Placing Orders

Orders and purchases may be made directly in-store, online via our website, or by contacting our sales team directly.

2.2 Product Availability

All products are subject to stock availability, whether displayed online or on our showroom floor. Acceptance of orders placed online remains at our sole discretion.

2.3 Order Cancellation & Refusal

We reserve the right to refuse or cancel any order (online or in-store) for valid reasons including, but not limited to, product unavailability, stock error, pricing errors, or suspected fraud.

3. Pricing and Payment

3.1 Currency & VAT

All prices are listed in South African Rand (ZAR) and include Value Added Tax (VAT) unless explicitly stated otherwise.

3.2 Price Changes

We reserve the right to adjust prices at any time without prior notice. Online and in-store prices may occasionally feature specific promotions unique to that channel.

3.3 Payment Methods

Accepted payment methods in-store and online include EFT, Credit/Debit Cards, Cash (in-store only), and trusted third-party payment gateways (e.g., PayFast).

3.4 Payment Terms

Full payment or a designated deposit (as specified at checkout or on quotation) is required prior to order processing, custom manufacturing, or release of stock.

3.5 Lay-by & Deposit Orders

For lay-by or deposit-based orders, the remaining balance must be settled in full prior to delivery or collection. Specific lay-by terms and holding fees may apply in-store.

4. Delivery and Self-Collection

4.1 Delivery Estimates

Delivery fees and estimated timeframes are provided at checkout or on written quotation. Delivery times are estimates only; delays may occur due to logistics or factors beyond our reasonable control.

4.2 Delivery Territory

Our Delivery team can deliver withing the Stutterhiem area (Delivery fees will vary). 
We can arrange delivery nationwide at the buyers expense.

4.3 Customer Access Responsibilities

The customer is solely responsible for ensuring that delivery access points (doorways, stairwells, hallways) are suitable and clear for the products ordered.

4.4 Risk & Ownership

Risk and ownership of the goods transfer to you upon physical delivery to your provided address or upon completion of self-collection.

4.5 Self-Collection Policy

  • Confirmation: Please wait for an official collection confirmation (SMS/Email) before arriving at our store or warehouse.

  • Identification: Bring your order confirmation and a valid photo ID. If a representative is collecting on your behalf, they must provide written authorization, their ID, and a copy of your ID.

  • Inspection: Inspect your items thoroughly before leaving the premises. Once collected and loaded, we cannot be held responsible for transport or handling damage incurred during transit.

  • Vehicle Suitability: Ensure you bring suitable transport, securing equipment, and labor for large or heavy items.

  • Collection Window: Collect your order within 3 business days of notification to avoid storage fees or order cancellation.

5. Returns, Refunds, and Consumer Rights

(In compliance with the South African Consumer Protection Act, No. 68 of 2008)

5.1 Defective or Damaged Goods

If you receive or collect a defective or damaged product, notify us within 24 hours of delivery or collection with photographic proof and your receipt/tax invoice.

5.2 Faulty Items

Where products are faulty, incorrectly supplied, or do not comply with the description provided, we will arrange a repair, replacement, or refund in accordance with statutory CPA rights.

5.3 Change-of-Mind Returns

  • Online Purchases: Subject to a 7-day cooling-off period under the ECT Act. Items must be unused, in original packaging, and returned at the customer’s expense.

  • In-Store Purchases: Returned items for change-of-mind may be accepted at management discretion within 2 days, provided items are unused, undamaged, and in original packaging.

  • Handling Fees: Change-of-mind returns may be subject to a handling or restocking fee of up to 15% to cover processing costs.

5.4 Non-Refundable Items

Custom-made, special-order products, or floor samples sold "as-is" are non-refundable unless defective.

5.5 Refund Processing

Approved refunds will be processed via the original payment method within 10 business days after goods are returned to our store and inspected.

5.6 Detailed Returns Policy

Please read our full Returns and Refunds policy by visiting: [Insert Link]

6. Warranties

6.1 Manufacturer Warranties

All products are backed by the respective manufacturer’s warranty where applicable. Warranty durations vary by item (e.g., lounge suites, beds, electrical appliances).

6.2 Warranty Claims

Claims require original proof of purchase (tax invoice) and may require physical inspection by our technicians or the manufacturer.

6.3 Warranty Exclusions

Warranties cover manufacturing defects only. They do not cover normal wear and tear, cosmetic damage, commercial misuse, neglect, weather exposure, or unauthorized repairs/modifications.

7. Product Descriptions and Store Displays

7.1 Accuracy

We take utmost care to ensure product descriptions, dimensions, and images are accurate online and on floor displays.

7.2 Variations

Minor variations in shade, fabric dye lots, timber grain, dimensions, or design may occur due to natural materials, manufacturing batches, or digital screen displays.

7.3 Assembly

Certain furniture items require self-assembly. Instructions and hardware are included, or assembly services may be purchased separately where available.

8. Limitation of Liability

8.1 Liability Exclusions

To the maximum extent permitted by South African law, Thanda Bantu Online (PTY) LTD T/A Thanda Bantu Stutt Furniture will not be liable for:

  • Indirect, special, or consequential damages.

  • Financial loss or loss of time due to delivery delays.

  • Property damage resulting from improper assembly, transport, or misuse of products.

8.2 Maximum Liability

Our total liability for any claim arising out of a purchase will not exceed the total purchase price paid for the specific product in question.

9. Privacy and Data Protection (POPIA Compliance)

9.1 Data Usage

We respect your privacy and process all personal information in compliance with the Protection of Personal Information Act (POPIA).

9.2 Purpose of Collection

Personal data collected in-store or online is strictly used to fulfill orders, process payments, arrange delivery, manage warranty claims, and handle customer service requests.

9.3 Data Sharing

We will not sell, rent, or trade your personal information. Data is shared with third parties (e.g., couriers, payment processors) strictly to complete your transaction or as required by law.

10. Governing Law and Jurisdiction

10.1 Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

10.2 Jurisdiction

Any disputes arising from these Terms or purchases made from us will be subject to the exclusive jurisdiction of the South African courts.

11. Amendments to Terms

We reserve the right to update or modify these Terms at any time. Updates apply immediately to all subsequent website visits, online orders, and in-store purchases.

Storage Fee Policy

At Thanda Bantu Online (PTY) LTD, we kindly ask that all orders be collected or delivered within the agreed timeframe.

  • Orders must be collected or delivered within [7 business days] of notification that they are ready.
  • If not collected or delivered within this period, a storage fee of R50 per day will apply.
  • Storage fees must be settled in full before goods can be released.
  • Orders not collected within30 days may be cancelled, and any payments refunded less storage fees and administrative cost.