Legal notice



Legal Notice & Website Policy

Last Updated: 01 June 2026

Welcome to Thanda Bantu Online] ("we," "us," or "our"). By accessing our website, browsing our catalog, or making a purchase, you agree to the terms outlined in this Legal Notice.

1. Product Descriptions & Pricing

  • Visuals: Photos and images of furniture on this website are for illustrative purposes. Natural materials (such as real wood, grain patterns, and fabric dye lots) may vary slightly in shade or texture.

  • Pricing Errors: We strive to keep prices and stock availability accurate. In the event of a pricing error or stock miscount, we reserve the right to cancel or adjust orders before dispatch, with a full refund provided for any canceled items.

2. Orders & Delivery

  • Delivery Dates: Delivery timeframes provided on the site or at checkout are estimates. We are not liable for reasonable delivery delays caused by logistics providers or supplier stock availability.

  • Delivery Access: Customers are responsible for ensuring that ordered furniture will fit through doorways, stairwells, and access points at the delivery location.

  • Receiving Goods: Please inspect all packages upon arrival. Any visible damage during transit must be noted on the delivery receipt and reported to us within 24–48 hours.

3. Returns & Refunds

  • Our standard refund, repair, and exchange processes are governed by our [Return Policy lik]

  • Custom, made-to-order, or sale clearance items may be subject to specific return restrictions as detailed at the time of purchase.

4. Intellectual Property

All content on this website—including store logos, product photography, text, design, and graphics—is the property of Thanda Bantu Online (PTY) LTD or its suppliers and is protected by applicable copyright and trademark laws. Unauthorized copying or reuse is prohibited.

5. Formal Legal Notices & Disputes

  • Service of Notices: Formal legal notices, statutory claims, or legal demands must be delivered in writing via registered mail or emailed to our designated legal/operational address: 

  • Informal Resolution: Before initiating formal legal proceedings, we encourage customers and partners to contact our customer support team directly to resolve any issues or complaints amicably.